Blog post by Lygeia Ricciardi (Introduction by Colin Hung) I am humbled and honoured to have been selected as one of 20 Social Media Ambassadors for the upcoming #HIMSS17 conference taking place February 19-23 in Orlando Florida. If you are attending #HIMSS17, I look forward to meeting you at the #HCLDR & #HITsm meetup that is planned for […]
“Change almost never fails because it’s too early. It almost always fails because it’s too late.” -Seth Godin
The hot-topic in the field of Medicaid-funding is the care and service provision of those with complex needs—that is– the top five to twenty percent of Medicaid beneficiaries whose care needs amount to a significant portion of Medicaid expenditures. Do you have a way to identify those with complex needs that are currently receiving services from your agency? Please take special note that IDD service provision is not the exception to this rule. IDD services that are federally-funded must develop data-driven, evidence-based strategies for providing services to people with IDD that may also have complex needs—all IDD services are health care services. Long gone are the days of exceptions!
Mandated reform from Centers for Medicare & Medicaid Services (CMS), U.S. Department of Health and Human Services(HHS) derives from high cost and spending in health care on the whole in the United States, especially when considering the high costs of long-term services and supports for our large aging population. Those with IDD access the healthcare systems at significantly higher rates than their peers without IDD. The cost of health care for people with IDD is historically high and states including New York are organizing incentivized demonstrations to explore new models and innovations to drive down the high costs while simultaneously and efficiently increasing the quality of individualized services and outcomes. Moreover, valued-based payment models versus the current fee-for-service will make payment to a provider directly based on the quality of care, outcome of care and the cost of care. Consequently, a provider that cannot effectively control costs and support positive person-centered outcomes will ultimately find it impossible to sustain service delivery on federally-funded Medicaid dollars. Health care reform is the order of the day.
Prepare for the educated beneficiary, advocates and guardians, better equipped to make informed choices. Prepare for managed care organizations deciding on if they may benefit from your agency joining their network as a provider. How might your agency effectively serve the highest-need, highest-cost people that receive services from your agency in a value-driven, effective and efficient way? Think HEALTH CARE. Think about continuity of care. Think about caring for the total person. What are a few things that make the services that you provide unique from similar agencies that people can choose from: why should they even choose your service options to meet their needs? Asking these questions may help your agency become an innovator in the field! Formulate the recipe now. Stay abreast of related state-level and national initiatives and reform …you have to do the research!
Do the Research!
NYS Olmstead Implementation Plan: Your Agency Should Review It. The Most Integrated Setting Coordinating Council holds quarterly meetings in Albany, NY open to the public. The Olmstead Implementation Plan was implemented to addresses integrated housing, employment, transportation, community services and other issues that are paramount for those with IDD. Currently chaired by the Office for People With Developmental Disabilities, the Council now consists of representatives from multiple state agencies and nine appointed public representatives including the other NYS Agency Council Members are: Office of Mental Health, Department of Health, Office for the Aging, Education Department, Office of Alcohol and Substance Abuse Services, Division of Housing and Community Renewal, Department of Transportation, the Office of Children and Family Services, the Office of Temporary and Disability Assistance and the Justice Center for the Protection of People with Special Needs.
OPWDDs Innovative Approach to Healthcare Integration Services: New to NY, Familiar to the Other States! Another example of innovation: the START model, first developed in Massachusetts, is being launched across New York State in phases. START stands for Systemic, Therapeutic Assessment, Resources and Treatment and these services are shown to help bridge the gap in the service system to support the needs of those six years old and up with IDD and behavioral challenges that often lead to hospitalizations and emergency room visits by establishing integrated services. The NY START program offers training, consultation, therapeutic services and technical assistance to enhance the ability of the community to support eligible individuals to help them to remain in their home or community placement.
Health Homes? A Concept, Not a Place! NYS Medicaid Redesign Team (MRT) Efforts.Furthermore, enter the concept of Health Homes which are also premised on reducing emergency room visits and time spent in the hospital by supporting continuity of care and integrated service provisions as an answer for the current system that does not leave much room for such integrated supports because of current regulations that demarcate a clear line between behavioral health, physical health, and waiver programming for example. Take note that New York reportedly aims to transition at least 80 percent of managed care payments from fee-for-service to value-based payments over the next four years, using financial incentives to encourage provider adoption of care coordination and outcome-based approaches. Through Health and Recovery Plans (HARPs), individuals with serious mental illness and certain chronic conditions can be eligible for an enhanced set of home- and community-based services — including vocational training and supported employment services, supportive housing programs, community-based residential recovery programs, and non-medical transportation (e.g., transportation to job interviews or to a GED course). Finally, New York’s Delivery System Reform Incentive Payment (DSRIP) will reinvest savings from other MRT programs back into the health and safety net system, potentially including health homes, in order to reduce avoidable hospital admissions by 25 percent over the next five years. DSRIP is the main mechanism by which New York State will implement the Medicaid Redesign Team (MRT) Waiver Amendment.
Agency Reform on a Scrutinized, Tight, and Dwindling Budget
Health Care Integration Innovations: The Funding Is Out There, The Work is Getting Done! Review the Rethinking Care Program Integrated Care Collaboratives project, funded by Kaiser Permanente Community Benefit, Aetna Foundation, Robert Wood Johnson Foundation, with local support from NYS Health Foundation and Colorado Health Foundation, Started back in January 2008, ending in January 2012 to design and test new care management interventions for their highest-need, highest-cost beneficiaries. Through Center for Healthcare Strategies, Inc. (CHCS) multi-stakeholder collaboratives were organized in four states including Colorado, New York, Pennsylvania, and Washington to learn more about patients who are most likely to benefit from enhanced care management, innovative care management interventions and ways to measure quality and cost outcomes. New York Medicaid implemented six regional demonstration pilots that tested an interdisciplinary model of care to improve health care quality, ensure appropriate use of services, improve clinical outcomes, and reduce the cost of care for beneficiaries with medically complex conditions. The pilots, based in New York City, Long Island (Nassau County), Western Region (Erie County), and Westchester County, served as the “testing grounds” to inform design and development of the state’s Medicaid Health Home program.
What are some features that make your Agency’s services unique from others? How is your agency meeting the needs of the highest-need, highest-cost people? Keep your eye on state-level initiatives across the nation…you have to do the research and devise a plan! Perhaps agencies and boards of directors can research models of non-OPWDD funded programs for people with disabilities to learn about how to obtain/secure regular support from generous members of the community? Revisit the Agency’s core vision mission? Align with the Cause to become a prime choice in the managed care world. The writing’s on the wall for IDD providers, and soon, the writing will be real and printed on correspondence sent to every IDD provider for better or worse.
For more information, visit:
NYS Olmstead Implementation Plan – https://www.ny.gov/olmstead-community-integration-every-new-yorker/learn-more#most-integrated-setting-coordinating-council
NYS Medicaid Redesign Team (MRT) –https://www.health.ny.gov/publications/1123/hh_brochure.pdf:
Rethinking Care Program Integrated Care Collaboratives project- http://www.chcs.org/project/rethinking-care-program-integrated-care-collaboratives/
It was Eric Hoffer who said it best, “In times of change learners inherit the earth; while the learned find themselves beautifully equipped to deal with a world that no longer exists.”
The health and health related services landscape continues to change from payment arrangements based on volume in fee-for-service to alternative payment models based on value. IDD service providers are no longer in a world apart– and must implement ways to address performance by measuring the OUTCOMES of the services that they provide. The key focus for IDD organizations currently is to continue to master the latest roll-outs of regulations, which is doing more of the same. They must, however, begin to make this change from volume to value and measuring outcomes or find themselves “perfectly prepared for a world that no longer exists.”
Understand this: despite the lack of guidance on what a value-based payment system will look like for NYS IDD services, providers must create their own metrics to measure outcomes and to assess risk areas. From the top execs to the front-line workforce–tools are required. What is your agency’s five-year plan? what conversations are you having with the Board? Is your agency ready to possibly receive a grade?
Organizational change must occur at the executive level. The executive level must provide clear directives to management, and management must be charged with being resourceful and effective at implementing executive level directives. The front-line workforce must buy-in and follow management’s lead. IDD service providers are no longer in a world apart– providers must implement ways to address performance by measuring the OUTCOMES of the services that they provide.
Providers that pride themselves on high-success rates on OPWDD and OMIG audits based on agency compliance with documentation and fiscal requirements must now dig deeper and ask: is the workforce at my agency providing services to people that yield valuable outcomes? It is no longer enough to maintain documentation compliance. Providers must reevaluate their agency’s mission and develop strategic plans to implement the organizational change that is required today.
Though resources are limited, it is critical that executives reevaluate and regroup and ask: What is our current structure, where do we currently place the bulk of our resources? Where do we now need to place resources?
Inform the Board. Medicaid funding may not be enough to maintain anymore. Fundraising is a function of the Board, and now more than ever is the time to fund-raise. Does the board have knowledgeable consultants to advise them in their oversight role?
Stay informed. Research and consider joining a provider association that is right for your agency.
Develop your team. Does the agency have a Risk Analyst on staff? Is there someone on staff that understand healthcare management? Are the Compliance Officer and Privacy Officer up to date on their duties and knowledge base? Is billing prepared for changes to NYS billing systems and on how to bill for reimbursements other than “straight medicaid”? Is the administrative team prepared to enter and ensure compliance with contracts from insurance companies? It may be time to invest in clinicians and experienced nurse consultants. Is there an effective training program for the workforce? Is the quality management/improvement team attending training/webinars and conferences and reporting back to contribute to the agency’s strategic plan?
Collaboration makes it happen. To increase success, departments must work together, and executives must set this tone for the agency. For example, the billing department must work regularly with program management, enrollment management and quality management to facilitate communication when individuals make changes to their services, to their living arrangements or if they enter managed care. Departments should share regular reports. Executive management should provide oversight and support in this process.
Train and retain your workforce. No plan will be successful without a prepared and valued workforce. Executives must ensure that recruitment, retention, performance evaluation and staff development is invested in, trends are analyzed and that goals are set.
Be transparent with staff and stakeholders. Without transparency, trust and confidence in the agency will waiver, leading to adverse consequences. Keep everyone abreast of organizational transformation plans. Provide the latest information available to increase stakeholder engagement at the agency and state policy-making level. Executives should not hoard information when change affects everyone. Encourage everyone to learn and share independently and collaboratively.
Now is the time for agency executives to consider themselves as leaders in the healthcare industry. Now is the time for board governance to receive notice that they need knowledgeable members/consultants. Now is the time to learn about the objectives of the Department of Health and the Centers for Medicare and Medicaid Services. Now is the time to engage in stakeholder engagement at the agency level. Now is the time to consider the value of knowledgeable consultants on staff.
Agencies cannot wait for directives from OPWDD. Form committees, join committees and understand that the ship is now sailing in a new direction.
What are some innovative ways that providers can plan and execute organizational change with limited resources?
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